Information We Collect

• Personal information you provide: When you create an account, place an order, or contact us, we collect details such as your name, email address, phone number, and delivery address.

• Order and payment information: We collect details about your purchases and payment method. Payment card details are processed securely by our payment provider and are not stored on our servers.

• Automatically collected data: When you browse our website, we may collect your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. This helps us understand how our site is used and improve your experience.

• Security audit logs, portal access logs, and product visit analytics may include your IP address and browsing activity for security and performance monitoring purposes.

How We Use Your Information

• To process and fulfil your orders, including delivery and customer support.

• To communicate with you about your orders, account, promotions, and updates — only if you have opted in to receive such communications.

• To improve our website, products, and services by analysing usage patterns and customer feedback.

• To maintain the security of our website and prevent fraudulent activity.

How We Share Your Information

• We do not sell, trade, or rent your personal information to third parties.

• We may share your information with trusted service providers who assist us in operating our website, processing payments, and delivering orders. These providers are bound by confidentiality agreements and may only use your data to perform services on our behalf.

• We may disclose your information if required to do so by law or to protect our rights, property, or safety, or that of our customers or others.

Data Retention & Security

• We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law.

• We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

• Despite our best efforts, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we continually work to protect your information.

Your Rights

• You have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us at support@samorawellness.com.

• You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

• You can disable cookies through your browser settings. Please see our Cookies Policy for more details.

Children's Privacy

• Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@samorawellness.com. Samora Wellness is based in Lagos, Nigeria.